Good day, Jollibee Team!

For many years now, we have put so much focus on FSC Excellence in the stores, being the key driver to business success. Several functional, leadership and management development courses have been delivered to empower employees and to ensure effectiveness and efficiency in the organization. But there remain several points to learn, enhance and master.

In the highly competitive world of Quick-Service Industry, Service Excellence has proven to be a key brand differentiating strategy that puts our customers at the center of our organization’s existence. But excellence in service does not happen by itself… it is managed! And managing service is a top-down approach wherein the whole organization is involved.

We believe that Quality Service starts with having Quality Employees. Quality people put service plans and strategies into action. It is the Service-oriented front liner that brings about the “Magical Moment” to our customers. Therefore, the kind of employees we have will spell the difference between Service success and failure.

To create a highly engaging journey towards world-class Service, we are introducing the "A HA!" EXPERIENCE: the Amazing Hospitality Attitude ONLINE SERVICE EXCELLENCE COURSES. This is a partnership project of JOLLIBEE with the American Hospitality Academy. Service principles, quotes and exercises are integrated in these courses, and when ADOPTED, VALUED and LIVED, will positively make a difference in the way we serve our customers.

Let us embark in this new Knowledge-building initiative, continue to WOW our customers and make them feel our promise that: Jollibee is a place where every member of the family feels happy and at home.

Enrollment Guidelines have been made available to begin your “A HA” experience!

Have a great "A HA" Day, Team Jollibee!

Ms. Wally T. Mateo
AVP for Corporate Quality Management





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